Customer Support Junior

Full-Time Permanent Contract , Remote , Others
Description

Job DescriptionThis opportunity is for a SaaS scale up success story allowing more than 8000 companies to offset their carbon emissions and plant trees through our intuitive technology.We are looking for a Customer Support Junior located in Barcelona.What we are looking for: We are currently looking for an empathetic and problem-solving new colleague joining our Customer Support Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!You will be responsible for solving our customers questions about how to join our mission to plant trees, and any other doubts they may have related to plans, depgment methods, tools that we make available, among others.You will be trained to know everything about our services. Our core service is a plugin that plants trees for every product sold on e*commerce platforms and thats why we ask that the ideal candidate be tech friendly. We do not ask for any technical knowledge, only familiarity with this environment.Key responsibilities:Respond to customer queries in a timely and accurate way, via phone, email, and chat Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectationsIdentify our customer needs and help customers use specific featuresShare feature requests and effective workarounds with team membersFollow up with customers to ensure their inquiries are resolvedGather customer feedback and share it with our Product, Sales and Marketing teamsHelp out with the management and settlement of claimsDocument key customer service processes and tools so that we keep improving our operationsBecome a trusted advisor for every one of our customersRequisitosWhat you should have:Excellent communication and problem-solving skillsFluent level of English and any other European language. The more languages you speak, the better. You are ambitious, self-motivated, energetic, goal achieverYou can prioritize and switch focus quickly. You can multitaskPassion for our mission : Planting trees Passion for tech and digital products Bonus points:Familiarity with Hubspot  is a plusUnderstanding of how a CRM system worksYou’ve worked in a startup beforeYou’re a heavy user of digital products and servicesStart-up friendly, willing to embrace the chaos of a fast growing companyStrong environmental motivation.Strong desire to learn and improve.VentajasSalary: Competitive market salary with a clear path for consistent increases. Position Type: Full-time position. Permanent contract with a trial period of 3 months. Work Location: Poblenou, Barcelona (no remote work options).RequirementsWhat you should have: Excellent communication and problem-solving skills Fluent level of English and any other European language. The more languages you speak, the better. You are ambitious, self-motivated, energetic, goal achiever You can prioritize and switch focus quickly. You can multitask Passion for our mission : Planting trees Passion for tech and digital products Bonus points: Familiarity with Hubspot is a plus Understanding of how a CRM system works You’ve worked in a startup before You’re a heavy user of digital products and services Start-up friendly, willing to embrace the chaos of a fast growing company Strong environmental motivation. Strong desire to learn and improve.